Help Desk

/Help Desk
Help Desk 2017-08-16T14:46:42+00:00
Open a New Trouble Ticket

The Help Desk is available to assist students, faculty and staff with their computer, telephone and cable TV problems. The Banner Support Line is a separate unit that is specifically equipped to help support Banner users on campus.

Help Desk Hours of Operation:

M-TR: 8:30-6:00
F: 8:30-4:30

If you need to reach the Help Desk after hours you can leave a voice mail at (540) 362-6538, e-mail helpdesk@hollins.edu, or you can submit a trouble ticket online at anytime.

Please note you may be asked to login with your Hollins username and password.

Q.) What types of services are available at the Help Desk? 

A.) The Help Desk will ensure all students have internet service and access to all Hollins provided computer services (e.g. My.Hollins, e-mail, HIS, etc.) where not precluded by computer problems outside the scope of our Help Desk. The Help Desk will also provide free anti-malware software to all students.

Q.) What products are available at the Help Desk? 

A.) The Help Desk sells LAN cables, HDMI cables, grounded outlet adapters and AC Power Strips.

Q.) What repairs will the Help Desk perform? 

A.) The Help Desk will perform any necessary hardware repairs on Dell computers still covered by their original manufacturer’s warranty. The Help Desk will allot 1 hour of time to attempt to repair computers that have become infected with viruses and spyware, but will not attempt any repairs that may risk the integrity of the data on the computer (such as reinstalling or repairing the operating system). If the computer does not meet the minimum specifications set forth by Information Technology (an information sheet was mailed to each student during the months prior to their arrival on campus) the Help Desk may not perform any repair. We will not perform any repairs on computers as a result of any intentional or accidental physical damage (drops, spills, etc.). Also, given the risk off data loss during a hard drive replacement, the Help Desk will not perform any repairs involving the repair or replacement of a student’s hard drive.

Q.) Should I back up my data prior to bringing my computer in for repair? 

A.) Students are responsible for maintaining their own data backup prior to bringing their laptop to the Help Desk for repair. The Help Desk will not create data backups of student computers.

Help Desk Location:

Second floor of the Dana Science Building, Room 242.

HU Help Desk
8003 Fishburn Dr.
Roanoke, VA  24020
Phone:  (540) 362-6538

Local Repair Facilities and Vendor Information:

Audiotronics (Apple Certified) (1.0miles approx 2 mins)
http://www.audiotronics.com/
6802 Peters Creek Rd NW
Roanoke, VA 24019

Geek Squad / Best Buy (5.1 miles approx. 11 mins) –
http://www.geeksquad.com
4707 Valley View Blvd NW
Roanoke, VA 24012 Phone: (540) 362-4080

Audiotronics (Apple Certified) (13 miles approx 18 mins)
http://www.audiotronics.com/
2750 Ogden Rd. SW
Roanoke, VA 24018
540-774-5757

Cyberline Computers (10.8 miles approx. 22 mins)
http://www.cyberlinecomputers.com
2009 Electric Road
Roanoke, VA 24018-1989 Phone: (540) 989-7111

PC Land Inc. (2.9 miles approx. 6 mins)
http://pclandonline.com
5423 Williamson Road
Roanoke, VA 24012-1437 Phone: (540) 362-8955

If you need to contact your computer’s manufacturer:

Acer — (866) 695-2237
Apple – (800) 275-2273
Dell — (800) 847-4096
Gateway — (800) 229-1103
Hewlett Packard — (800) 474-6836
Toshiba — (800) 457-7777
Sony — (888) 476-6972